Microsoft Entra ID
AuthenticationPhone Providers
In brief
The phone providers documentation now links SMS and voice troubleshooting guidance to the dedicated `choose-your-own-telephony-troubleshoot.md` page.
What Entra admins need to know
Administrators can use the updated links to find diagnostic guidance and support information; no action is required.
This editorial summary was generated by AI from the documentation changes. Verify important details in the full Microsoft Learn article.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
To diagnose SMS or voice issues, identify whether the issue is in Microsoft Entra authentication and configuration, your CYOT integration, or telecom provider delivery.
See Troubleshoot SMS and voice with your own telecom providerTroubleshoot SMS and voice with your own telecom provider for diagnostic guidance and information about where to get support.
- Set up SMS and voice with your own telecom provider by using APIs.
- Prevent telephony fraud when using your own telecom provider.
- Plan for resiliency when using your own telecom provider.
Troubleshoot SMS and voice with your own telecom providerTroubleshoot SMS and voice with your own telecom provider.- Estimate telecom-provider and Azure hosting costs.
- Passkeys by default and retirement of Microsoft-provided SMS and voice authentication.
- SMS-based authentication for Microsoft Entra ID.
@@ -107,7 +107,7 @@ See [Estimate telecom-provider and Azure hosting costs](phone-providers-faq.yml# To diagnose SMS or voice issues, identify whether the issue is in Microsoft Entra authentication and configuration, your CYOT integration, or telecom provider delivery. -See [Troubleshoot SMS and voice with your own telecom provider](troubleshoot-voice-call-sms.md#monitor-and-troubleshoot-your-own-telephony-provider) for diagnostic guidance and information about where to get support.+See [Troubleshoot SMS and voice with your own telecom provider](choose-your-own-telephony-troubleshoot.md#monitor-and-troubleshoot-your-own-telephony-provider) for diagnostic guidance and information about where to get support. <a id="next-steps"></a> @@ -116,7 +116,7 @@ See [Troubleshoot SMS and voice with your own telecom provider](troubleshoot-voi - [Set up SMS and voice with your own telecom provider by using APIs](how-to-set-up-sms-voice-api.md). - [Prevent telephony fraud when using your own telecom provider](choose-your-own-telephony-fraud-costs.md). - [Plan for resiliency when using your own telecom provider](choose-your-own-telephony-reliability.md).-- [Troubleshoot SMS and voice with your own telecom provider](troubleshoot-voice-call-sms.md#monitor-and-troubleshoot-your-own-telephony-provider).+- [Troubleshoot SMS and voice with your own telecom provider](choose-your-own-telephony-troubleshoot.md#monitor-and-troubleshoot-your-own-telephony-provider). - [Estimate telecom-provider and Azure hosting costs](phone-providers-faq.yml#how-much-does-choose-your-own-telephony-provider-cost). - [Passkeys by default and retirement of Microsoft-provided SMS and voice authentication](concept-sms-voice-retirement.md). - [SMS-based authentication for Microsoft Entra ID](howto-authentication-sms-signin.md).